Our Commitment to Members

This Statement of Commitment to Members represents good business practices that ensure the financial safety and soundness of this institution on behalf of all Telhio members. We will conduct our relationships and operations in accordance with this statement and uphold our fundamental commitment to serving our members.

Service to Members

Our members are united by a defined field of membership and democratically operate the credit union under state and federal laws and regulations. Telhio upholds the philosophy that because we serve members (not customers), their needs (not profits) are our priority. Telhio offers programs that are designed to improve the economic and social well being of members and potential members and return financial value to them.

We are committed to providing the highest level of member service possible, providing fast, accurate, courteous, and efficient attention with every interaction, and developing innovative, secure technologies to serve our members' needs. With an emphasis on courtesy, Telhio promises outstanding service with every member interaction... and if members don't receive this level of service, management wants to know about it.

Member Education

Telhio is committed to member education and social responsibility. We provide financial education to members and potential members to enhance their lives as well as promote credit union uniqueness, philosophy, and values. We educate members on how to use the credit union's products and services to meet their needs quickly and efficiently, and we participate in community outreach to foster a spirit of collaboration and help encourage financial responsibility among youth.

Diversity

Telhio operates as a democratically controlled, member-owned cooperative by finding diverse, multi-skilled, adaptable, productive, and consultative sales and service-driven management, staff, and volunteers.

Commitment to the Credit Union Movement

Telhio has built and strengthened its financial resources throughout the credit union community and actively advocates the credit union difference at all levels of government and in other appropriate public forums.

Public Service/Corporate Citizenship

Telhio is an active partner in an effort to enhance both the economic and social well being of members and the communities in which they live. Telhio staff, volunteers, and members are encouraged to participate in these efforts.

Government Involvement

Telhio endeavors to preserve the credit union democratic principles, including demographic representation and volunteer participation in the organization.

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Statement of Commitment