Commitment
to Community
Serving Central Ohio for Generations
Since 1934, Telhio has been a strong financial institution and has served its members and its community by promoting financial accessibility through extraordinary service and innovative financial solutions.
To ensure we provide extraordinary service, Telhio promises to:
- Provide outstanding member service with every transaction.
- Offer honest and fair deals to every member, every time.
- Treat every member with respect and dignity regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, military status, etc.
- Strive to be a trusted financial advisor that our members can count on to assist them with achieving their financial goals.
- Maintain a range of low-cost products and services to the diverse economic and social makeup of our members and potential members. Look for better ways to serve the needs of potential members and the under-served portions of our member base.
- Demonstrate good manners, common courtesies, and unexpected kindnesses toward members, potential members, and the community at large.
We also promise to:
- Communicate our services to members in a meaningful way so that members, potential members, legislators, regulators, and the community at large will understand and appreciate the unique role that member-owned, not-for-profit, financial cooperatives play in their lives.
- Preserve and protect the privacy and confidentiality of all member financial records and transactions.
- Promote a good image and reputation within the credit union movement that serves the best interests of our membership.
- Associate and cooperate with other credit union organizations in building a strong democratic movement for more effective service to all members.
- Participate in community affairs as a responsible member of society.
- Make credit union membership available to as many people as possible within our field of membership.
