Statement of Commitment to Members                               

Since 1934 Telhio has served its Select Employer Groups and communities with a passion to promote financial accessibility through a member-owned, cooperative spirit. As a Dora Maxwell Award recipient for Social Responsibility through Education, Telhio affirms its commitment to ...

 

1. Promote the ideals of the credit union movement.
2. Offer choices that demonstrate the credit union difference.  
3. Provide excellence in leadership and technology for the attainment of the membership’s financial goals and dreams.

Our focus is to provide extraordinary service through ordinary people doing every day things.

We will educate members on how to use the credit union’s products and services to meet their needs quickly and efficiently and we will participate in community outreach with an emphasis on helping children and encouraging savings. Savings are encouraged by offering a competitive return, using collective monies to make loans at competitively low interest rates to members, and providing other member services on a cooperative basis. Members are united by a defined field of membership and democratically operate the credit union under state and federal law and regulation.

We will conduct our relationships and operations in accordance with this purpose and uphold its fundamental commitment to serving our members. Telhio is committed to the highest standards of responsibility and conduct and subscribes to the philosophy that members come first.

Telhio promises to: 

• “smile” with every transaction and if you don’t get one, we want to know!
• offer honest and fair deals to every member, every time.
• treat every member with respect and dignity regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, status as a Vietnam-era veteran, or special disabled veteran or any other characteristic protected by applicable federal, state or local laws.
• strive to be a trusted financial advisor that our members can count on to assist them with achieving their financial (dreams) needs.
• demonstrate the value of membership in the common every day courtesies that we call "random acts of service kindness."
• maintain a range of low cost products and services to the diverse economic and social makeup of our members and potential members.
• look for better ways to serve the needs of potential members and the under-served portions of our member base.
• communicate our services to members in a meaningful way so that members, potential members, legislators, regulators and the community at large will understand and appreciate the unique role that member-owned, not for profit, financial cooperatives play in their lives.
• preserve and protect the privacy and confidentiality of all member financial records and transactions.
• promote a good image of Telhio and maintain a reputation within the credit union movement that serves the best interests of our membership.
• associate and cooperate with other credit union organizations in building a strong democratic movement for more effective service to all members.
• participate in community affairs as a responsible member of the society.
• make credit union membership available to as many people as possible within our field of membership bases.

This Statement of Commitment to Members represents good business practices that ensure the financial safety and soundness of this institution on behalf of all Telhio members. There are six sections contained in this statement that address the philosophical views of Telhio management.

1. Services to Members
2. Member Education
3. Involvement in Government
4. Diversity
5. Commitment to the Credit Union Movement
6. Public Service and Corporate Citizenship

Services to Members

Telhio offers programs that are designed to improve the economic and social well being of members and return financial value to them and potential members. We are committed to providing the highest level of member service possible. Members are guests and deserve fast, accurate, courteous, and efficient attention with every interaction. With an emphasis on “courtesy,” Telhio promises a “smile” with every member interaction ... and if members don’t get one, management wants to know about it.

Member Education

Telhio is committed to member education and social responsibility. We provide financial education to members and potential members to enhance their lives as well as promote credit union uniqueness, philosophy and values.

Government Involvement

Telhio endeavors to preserve the credit union democratic principles, including demographic representation and volunteer participation in the organization.

Diversity

Telhio operates as a democratically controlled, member-owned cooperative by finding diverse, multi-skilled, adaptable, productive and consultative sales and service driven management, staff and volunteers.

Commitment to the Credit Union Movement

Telhio has built and strengthened its financial resources throughout the credit union community and actively advocates the credit union difference at all levels of government and in other appropriate public forums.

Public Service/Corporate Citizenship

Telhio is an active partner of its communities and Select Employer Groups in an effort to enhance both the economic and social well being of consumers. Telhio staff, volunteers and members are encouraged to participate in these efforts. Leave the field empty